Responsible Gaming

Gamble responsibly

Online gambling involves a real risk of losing money. Outcomes are determined by chance, and there is no guaranteed strategy, system or method that can ensure a win. Previous results do not affect future results, and a loss cannot be recovered by continuing to play. Treat every wager as entertainment and decide your budget before you begin.

Only gamble with money that is available for leisure after essential costs have been paid. This includes rent or mortgage payments, household bills, food, transport, education, savings and other financial commitments. Do not use borrowed money, credit intended for essentials or money set aside for someone else. If gambling is affecting your ability to meet daily expenses, stop playing and seek help.

Practical habits for safer play

• Set a spending limit before you play and keep to it, even after a win or loss.
• Set a time limit and take regular breaks away from your device.
• Keep gambling separate from important financial decisions and household budgets.
• Never chase losses by increasing your stakes or playing for longer.
• Do not gamble when you are upset, stressed, tired, under the influence of alcohol or drugs, or trying to solve a personal problem.
• Avoid gambling as a way to earn income or pay debts.
• Keep your account and payment methods private and do not allow other people to use them.
• Talk openly with someone you trust if gambling is becoming difficult to control.

Players in Australia should also make sure that their gambling activity is lawful in their location and that they meet all applicable age and eligibility requirements. You are responsible for understanding the laws that apply to you. Gambling is for adults only. If you are under the legal gambling age, do not register, deposit or play.

Use limits and account controls

Limits can help you stay in control by creating a clear boundary before gambling starts. Depending on the features available on your account, you may be able to request or apply controls for deposits, wagering, losses, session time or account access. Consider setting limits as soon as you open an account, rather than waiting until gambling feels difficult to manage.

Deposit and spending limits

A deposit limit controls the amount added to your account over a selected period. It does not guarantee that you will win or prevent losses from funds already held in the account. Choose an amount that fits comfortably within your entertainment budget. If a limit is available, do not increase it simply because you have reached it. Reaching a limit is a useful signal to stop for the period.

Time-outs and breaks

A short break can help you reset your routine and review your gambling. During a time-out, do not use another account or another person’s account to continue playing. Use the break to consider how much time and money gambling has taken and whether it is still enjoyable. If you feel unable to take a break, this may be a sign that additional support is needed.

Self-exclusion

Self-exclusion is a stronger account restriction for people who want to stop gambling for a longer period. If you request self-exclusion, follow the instructions provided and do not attempt to create a new account or access the service through another person. Self-exclusion is most effective when combined with practical steps, such as removing gambling applications, blocking promotional messages, restricting access to payment methods and telling a trusted person.

Limits, time-outs and self-exclusion may have conditions, processing requirements or effects on account access. Check the information shown in your account and contact the relevant support channel if you need help using a control. These tools are designed to support safer gambling, but they are not a substitute for professional advice.

Recognise the warning signs

Gambling may be becoming harmful when it causes distress, financial difficulty or problems in relationships, work or study. A single sign does not necessarily mean that someone has a gambling problem, but several signs together should be taken seriously. It is better to ask for help early than to wait for the situation to become more serious.

Possible signs include

• Spending more money or time gambling than you planned.
• Trying to win back money after a loss, often called chasing losses.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling throughout the day or finding it hard to focus on other activities.
• Hiding gambling activity, deposits, losses or account statements from family or friends.
• Borrowing money, selling possessions or missing payments because of gambling.
• Using money intended for bills, savings or other essential needs.
• Gambling to escape stress, sadness, loneliness, boredom or other difficult feelings.
• Neglecting work, study, health, family responsibilities or social activities.
• Continuing to gamble despite arguments, financial problems or other negative consequences.
• Feeling shame, regret or hopelessness after gambling, then returning to play.

If any of these signs sound familiar, stop gambling and speak with someone you trust. Consider applying a time-out or self-exclusion and seek independent support. You do not need to wait until you have lost a particular amount of money or experienced a major crisis before asking for assistance.

Get help and support

Support is available for people who are worried about their own gambling, as well as for family members, partners and friends affected by someone else’s gambling. In Australia, you can seek confidential advice from a qualified gambling support service in your state or territory. National and local services can provide information, counselling, financial guidance and practical help with making a plan to stop or reduce gambling.

You can also speak with your general practitioner or another health professional. They may help you understand the impact gambling is having on your wellbeing and refer you to suitable counselling or other services. A financial counsellor can assist with budgeting, debts and managing financial pressure. If you are in immediate danger or feel that you may harm yourself or someone else, contact emergency services in your location or attend the nearest emergency department.

Steps you can take today

1. Stop gambling and take a break from gambling websites and applications.
2. Review your recent gambling activity and identify the time, money and triggers involved.
3. Set an account limit, request a time-out or ask about self-exclusion.
4. Tell a trusted person what is happening and ask them to support your plan.
5. Remove saved payment details and reduce easy access to funds used for gambling.
6. Contact an Australian gambling support service, health professional or financial counsellor.
7. Make a simple plan for what you will do when you feel an urge to gamble.

Wild Joker Casino is committed to providing responsible gambling information and encouraging players to make informed choices. We may take steps to promote safer gambling and may ask questions or request information where appropriate. If we identify concerns about gambling behaviour, account activity or a player’s ability to remain in control, additional checks or restrictions may be applied in line with applicable requirements.

Responsible gambling is a shared responsibility. Our information and account controls can support your decisions, but they cannot remove the inherent risks of gambling or guarantee that you will stop. The most important step is to recognise your limits, act early and seek independent help whenever gambling is no longer enjoyable, affordable or under control.