Privacy Policy

About this Privacy Policy

Wild Joker Casino respects the privacy of players and aims to handle personal information in a fair, transparent and secure way. This policy applies to information collected through the website, account services, customer support channels and related online features. It is intended to give players a clear overview of the types of information a casino website typically handles, why that information is needed and how it may be used.

By using the website or opening an account, players should read this policy together with the applicable website terms and any notices shown when information is collected. Some services may have additional privacy information, such as a notice displayed during identity verification or a cookie notice. Those notices explain how particular information is used in the relevant part of the service.

This policy may be updated from time to time to reflect changes to the website, the services offered, privacy practices or applicable requirements. The current version will be made available on this page. Players are encouraged to review it periodically, particularly before providing new information or using a new feature.

Information we may collect and why

The information handled by an online casino will depend on how a player uses the website and the services available. Information may be collected directly from the player, generated when the website is used, or received from service providers that help operate account, payment, verification and security processes.

• Account details, such as a player’s name, date of birth, contact information, login details and other information supplied when creating or maintaining an account. This information helps provide account services, communicate with players and keep account records accurate.
• Identity and verification information, which may include documents or information used to confirm identity, age, location or other eligibility requirements. Verification helps protect accounts, prevent misuse and support responsible operation of the services.
• Payment and transaction records, including deposits, withdrawals, wagering activity, account balances and related payment information. These records help process transactions, answer account questions, identify unusual activity and maintain accurate financial records.
• Communications and support information, including messages, requests, feedback, complaints and details provided when a player contacts customer support. This information helps respond to enquiries, investigate issues and improve the player experience.
• Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, general location information and records of how the website is used. This information supports website functionality, security, troubleshooting and service improvement.
• Cookie and similar technology information, including identifiers, preferences, session details and information about pages or features viewed. This information can help remember settings, keep a session secure, understand website use and measure the effectiveness of online content.

Information is generally used for purposes connected with operating an account and providing the website services. These purposes can include setting up and managing an account, processing requested transactions, confirming identity, carrying out anti-fraud and security checks, providing customer support, improving the website, sending service messages and meeting legal or compliance obligations.

Where marketing communications are sent, they may be based on a player’s contact details, communication preferences and interaction with the website. Players can withdraw consent to marketing at any time using the available unsubscribe option or by contacting privacy support. Withdrawing marketing consent does not normally stop essential service messages about an account, transactions, security or important changes to the website.

Sharing, security and keeping information

Personal information may be shared when this is reasonably necessary to operate the website and provide the requested services. For example, information may be made available to service providers that support hosting, technology, payment processing, identity verification, fraud prevention, customer support, communications, security or website analysis. These providers should only handle information for the services they provide and in accordance with relevant instructions and requirements.

Information may also be disclosed where this is necessary to protect players, the website or other people, to investigate suspected fraud or misuse, to enforce applicable terms, or to respond to a valid legal or official request. Information may be shared as part of a business change, such as a restructure or transfer of services, where appropriate safeguards and privacy requirements apply.

Wild Joker Casino uses reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security procedures, monitoring, secure transmission and limiting access to people or providers who need information for a legitimate business purpose.

No online service can guarantee that information will be completely secure in every situation. Players should use a strong, unique password, keep login details confidential, use trusted devices and contact support promptly if they believe an account or device has been accessed without permission.

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, for account and service administration, for resolving disputes, for security and fraud prevention, or for other legitimate business needs. Some records must be kept for a period required by law even after an account is closed. This means that closing an account may not result in the immediate deletion of every record. When information is no longer required, it will be deleted, anonymised or securely disposed of where appropriate.

Cookies and similar technologies

The website may use cookies and similar technologies to support essential functions, maintain secure sessions, remember preferences and understand how visitors use the site. Some cookies may be necessary for the website to work correctly, while others can help with performance, analytics, personalisation or marketing. The information collected through these technologies may be connected with a device, browser or account where appropriate.

Players can manage cookies through their browser settings. A browser may allow cookies to be accepted, blocked, deleted or limited. Blocking certain cookies may affect the operation of account features, login functions or other parts of the website. Cookie choices may need to be updated if a player uses a different browser or device.

Your privacy rights and how to contact us

Depending on the circumstances and the privacy requirements that apply, players may have rights relating to the personal information held about them. These rights can include asking for access to personal information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent where processing is based on consent.

To exercise these rights, or to ask a privacy question, email support@wildjokercasino.click. Please explain the request clearly and include enough information for the relevant account or records to be identified. A request may need to be verified before information is released or changed. This helps protect players from unauthorised requests and account access.

• Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions and the need to protect other people’s information.
• Correction: ask for inaccurate, outdated or incomplete account information to be corrected. Players can also update certain details through their account where that option is available.
• Deletion: ask for personal information to be deleted where it is no longer needed or where there is another valid basis for removal. Deletion may not be possible for records that must be retained for legal, security, dispute-resolution or other legitimate purposes.
• Withdrawal of marketing consent: ask for promotional communications to stop by using an unsubscribe option where available or by emailing support@wildjokercasino.click. Service and security communications may still be sent when necessary.

Wild Joker Casino will consider privacy requests and respond within a reasonable time, taking account of the nature of the request, the information involved and any requirements that apply. If a request cannot be fully completed, an explanation may be provided. Players should keep their account information current and notify support if their circumstances or contact details change.

If a player has a concern about how personal information has been handled, the first step is to contact support@wildjokercasino.click so the matter can be reviewed. This Privacy Policy is intended to provide general information and may be supplemented by notices presented on the website when particular information is collected or used.